Refund policy

Effective Date: [1 feb 2024]

1. Returns

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return the item within 24 hours of receiving it.

2. Eligibility for Returns

To be eligible for a return, the item must be:

Unused and in the same condition as received.
In the original packaging.
accompanied by the original receipt or proof of purchase.
Must have a video recording of opening it.

3. Initiating a Return

To initiate a return, please contact our customer service team at [info.kehkelenge@gmail.com] within [1] days of receiving your order. Provide your order number and details about the item you wish to return. Our team will guide you through the return process.

4. Refunds

Upon receiving and inspecting the returned item, we will notify you about the status of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your original payment method within [3-5 Days].

5. Exchanges

If you received a defective or damaged item, we offer exchanges. Contact our customer service team at [info.kehkelenge@gmail.com] to arrange for a replacement.

6. Non-Returnable Items

Certain items are non-returnable, including:
Personalise or customised products.
Gift cards.
Chocolates.

7. Shipping Costs

Shipping costs for returning items are the responsibility of the customer unless the return is due to our error (e.g., a defective or incorrect item).

8. Cancellations

Orders cannot be cancelled once they have been processed. Please review your order carefully before completing the purchase.

9. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund.

10. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at [info.kehkelenge@gmail.com].